What to know

How do I begin?

• Make sure you have current vaccination records for your dog. We require that your dog is current on their rabies, parvo & distemper vaccinations. We also require that all dogs under the age of 12 months have a clear fecal test w/ giardia completed. We will get those from you when you register. If you are new, we will need to review them and update the exp dates manually. Then, we can book your first day. PLEASE NOTE: we do allow titer testing for parvo & distemper with a note from your vet explaining the antibody results)
• All dogs must be at least 4 months old and completed puppy vaccinations. 
• Male dogs over 8 months old must be neutered and females over 12 months must be spayed. We do not accept female dogs in heat. This is for the safety, well-being and happiness of all of our dogs in group play. 
• All dogs must be free of fleas and ticks and on a preventative plan. If we do find fleas on your dog, we will administer a flea bath immediately (at the owner’s expense) and notify you. Flea baths are not preventative care.

What’s next?

• Register on our web site (see link above) and call us when you are done to review your vaccination records and update the expiration dates.
• Schedule your first free* half day (up to 6 hours). Your dog(s) must complete this first day assessment before any future reservations can be made. We only temperament test Monday - Friday with drop off between 7am-10am. IF you want to book an overnight and you are new, we will require your pup to attend daycare for at least 2 days BEFORE their first stay to get used to us and the facility.
• If you are not new to us, but haven't had your dog in daycare in the past 6 months, we require your pup to attend at least 2 daycare days before their overnight stay. We cater to our regulars for overnights, esp since we have small groups.
• If your dog passes & stays with us past the 6 hours on their first 1/2 day, you will pay the difference between 1/2 day and full day ($10).
• Reservations need to be made at least 24 hours in advance. If you need to cancel for any reason, please do so in advance. Same day cancellations or no shows will be charged a $25 cancellation fee.

Daycare

• Monday through Friday we have daycare from 7:00am - 7:00pm. Saturday & Sunday from 8am-6pm.     
• You can add a 1 hour day training to your pup's day with our trainer. Training will be a scheduled "additional service" option and based on availability. We also have a lot of enrichments activities that you can add to their day, too
• All dogs must pass a temperament test for daycare. 
• HEALTH CHECKS - we do a quick health check for every dog when they arrive in daycare. If they have any physical issues (cough, cuts, warts, etc) that we think might be worrisome or contagious, we will contact you right away. Please check our blog post on canine papilloma (warts) that are contagious. We do not require the bordetella or canine influenza vaccine, but if we notice your dog has a persistent cough or seems ill, we will contact you and may require them to be picked up. Both symptoms will require a clearance from your vet to return to group play.
• Scratches & cuts - please be aware that your dog may get some cuts or scrapes during group play, especially if they are high energy/active players. We keep an eye on their play behavior and prevent any super elevated play to avoid injury. But, little scratches and cuts are not unusual.
• Please make sure your emergency contact is current and updated in case we need to have your dog picked up while you are traveling.

What can we bring?

• If your dog is here for daycare, we recommend you feed them at home. If your dog is here for overnight stays, you should bring your own food and any medications they need. If we supply the food, it is $5/meal. 
• Lunch requests for any dogs over the age of 10 months old will be charged a $5 fee per lunch break
• We do recommend you leave toys and blankets at home. If you bring them, please be aware that they may get dirty or soiled since your pup will be with other dogs at night. 

Overnight Stays:

• We have staff on site 24/7 for our overnight pups and they sleep with the dogs in the playroom.
• Each dog will need to pass the temperament test. We do require that all new pups attend daycare for at least 2 days BEFORE their first stay to get used to us and the facility. It can be a 1/2 day or full day.
• If you are not new to us, but haven't had your dog in daycare in the past 3 months, we require your pup to attend at least 2 daycare days before their overnight stay. We cater to our regulars for overnights, esp since we have small groups.
• Bedding, toys and blankets are provided, so please just bring your dog's food and medication, if needed.
• We do have crates if your dog prefers to sleep in their own bed. No need to bring your crates or beds.

Potty breaks:

• All of our dogs are inside all day for daycare. We have found that they do not regress in their potty training and treat daycare like an inside dog park. If you do want your dog to get some outside time, you can add on a 10-15 minute outside time (in our small outside potty area) for an extra $10 or enrichment sessions (15 or 30 min) that are one on one with an attendant.

Grooming (by appointment):

• We offer grooming or baths on most days. We also have add-on service such as de-shed treatment, blueberry facials, nail trims and teeth brushing.
• If you cancel on the same day of your reservation or do not show up, a $25 cancellation fee applies.

Drop-Off, Pick-Up, After hours and Checkout

• Lobby hours for drop-off and pick-up are 7:00am - 7:00pm (M-F); 8:00am - 6:00pm (Sat & Sun)
• Payment is due upon checkout or may be made in advance at check-in. If your stay is longer than 14 days, we will require a 50% deposit at check-in. All holiday bookings require a 1 night deposit to hold your spot. Both are refundable if you cancel within 72 hours of check-in.
• We do have a $25 early-drop off or late pick-up fee before/after hours (for overnights), but it must scheduled in advance. We cannot guarantee early check-in or late checkout availability if it has not been approved in advance. 
• There is a 1 min grace period after we close. After the 1 min grace period, it is a $25 late pickup fee. If your pup is with us after we close, they will be checked in for an overnights and fees apply. Thank you for understanding.

Cancellation policy

• Daycare & grooming - No shows and same day cancellations will be charged $25 (only exception for daycare are subscribers since they are guaranteed a spot every day)
• Overnights - no show or same day cancellation will be charged 1 night stay ($78)

Training

Check out "training" page for all the details on what we offer. You can contact us via email or phone, too.

*Free first 1/2 day is only for San Diego residents. If you are from out of town, it will be our regular rate for a 1/2 day or full day after the temperament test. Thank you for understanding!